Cachet Support

Effective July 3, 2026

Cachet identifies postage stamps from a photo, estimates their value, and checks what they're currently listed for on real marketplaces.

Common questions

Why did my scan come back "low confidence" or "Unknown"?

The photo is usually the reason. Retake in bright, even light with the whole stamp filling the frame — avoid glare, shadows, and angles. We show honest confidence instead of guessing.

How accurate are the values?

The catalogue estimate is a guide from reference data. The live market value comes from real, linked current listings — prices change and condition matters, so always verify before buying or selling. Neither is a formal appraisal.

How do I restore my subscription?

Settings → Restore Purchases. Make sure you're signed into the same Apple ID you subscribed with. Manage or cancel the subscription anytime in your Apple ID settings.

How do I delete my data?

Your history and collection live only on your device — deleting the app removes them. We keep nothing on our servers.

Contact

Email rvaitechnology@gmail.com and we'll get back to you.

Questions? Contact rvaitechnology@gmail.com.